Privacy & GDPR

Who we are

Our Contact Details are:

Streamdown Limited T/A Westlakes
Wellington Road
Cressex Business Park
High Wycombe
HP12 3PR

Tel 01494 444919

Registered Company Number: 2643640
VAT: GB 584384701



What personal data we collect and why we collect it

We only collect the following data in order for us to fulfill your order. Name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.

You can request your data to be deleted at anytime and can also request what data we have on you in conjunction with your rights under Subject Right’s Request – General Data Protection Policy – May 2018.


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.


At Westlakes we recognise how important is to keep your personal information safe and secure.


We are totally committed to ensuring that your online shopping experience is completely private and when you give us your name, address, credit card, contact details, or any other personal details we promise to keep them safe and secure and we promise never to share them with anyone outside of Westlakes.


Shopping with Westlakes is safe, secure and guaranteed.


 Privacy Promise


We take your personal privacy very seriously and are committed to ensuring that your details are kept confidential and are only used in providing you with exceptional customer service.


We promise that:


  • We will never sell your personal details to any outside company
  • Unless specifically authorised by you, we will not pass on your details to any third party company for mailing or marketing purposes

When you make a purchase from the Westlakes website we collect certain personal information from you. All this information is held on secure servers and Westlakes fully complies with all obligations required of the data protection act and current consumer legislation.


What information we collect


We may collect the following information:


• First name, surname and title

• Contact information such as telephone number & email address

• Demographic information such as address, IP address & postcode


What we do with the information we gather


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


• Placing, processing and dispatching your order(s).

• Internal record keeping

• Analyse demographic and geographical location data via Google Analytics using cookies.

• Provide you with website sharing services and social network connectors

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products & special offers

• From time to time, we may also use your information to contact you for market research purposes

• We may use the information to customise the website according to your interests  


Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Privacy and Security Policy in its entirety. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.

Westlakes shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.